Quality Checks/Mo
Satisfied Customers
Skilled Cleaners
Annual Cleaning Hours
Do You check your Cleaners Work?
Yes we do.
The more cleaning we do for you, the more we check.
We have a Full Time and a Part Time Quality Manager. Danny and Patricia. They know all the tricks the cleaners may try to get up to.
And they don’t let them.
You’ll come to know that we are Quality Fanatics and we insist that our cleaning standards are met, each and every service.
You can read more about our quality HERE.
Do I Get The Same Cleaner Every Service?
Yes. In fact, for a cleaning company where people often come and go, our team is remarkably stable.
A pillar of our approach is to give you the same great clean, every time.
Sometimes cleaners come and go, but our General Manager and Quality Manager are constant and are there to make sure you have both seamless customer service from us and that our cleaning standards don’t slip.
Why Do You Use Your Own Equipment and Chemicals?
The short answer is that so we can deliver you the best finish each clean, every clean.
Cleaning Supply Salespeople tell us this product or that is amazing. We do exhaustive testing of them all and only select for those that meet our criteria:
Do You Supply Chemicals, Garbage Bags and Your Own Equipment?
Yes we do so you don’t have to worry about any of that stuff.
We have several different types of equipment that we use to get more complex tasks complete.
These include:
Can You Supply All Our Needs Such As Hand Towels, Toilet Paper, Soap and Sanitary Bins?
Yes. We have you covered there too.
We have a lot of customers we supply end to end services for.
Whatever your needs are, we’ll go out of our way to accommodate you.
Can You Arrange Services You Don’t Offer?
Yes we can. And at no charge.
Our approach is to be really, really good at our core task and leave the rest to specialists that can do a better job than we can in their chosen field.
We have a group of providers we can call on to get the job done for you.
They provide services such as Carpet Cleaning, High Window Cleaning and Pool Cleaning. On occasion, we have even had Gardiners brought in to help.
We pick them on the basis of their quality, reliability and price.
We’ll contact and schedule them for you and don’t worry, we won’t charge a single cent for doing so.
It’s all just part of the service.
Is Your Business AND all of your Cleaners Insured?
Yes. Our Business has $20 Million Dollars Public Liability Insurance.
Every one of Our Cleaners has $5 Million Dollars Public Liability Insurance.
We go out of our way to make sure you are fully protected.
Body Corporate Cleaning
⇒Hi-Rise
⇒Office Blocks
⇒Holiday Accommodation
⇒Apartments
⇒All Other Public Areas
Office Cleaning
⇒Corporate
⇒Head Office
⇒Warehouse
⇒Factories
⇒All Other Offices
Medical Cleaning
⇒Clinics
⇒General Practitioners
⇒Surgeries
⇒Allied Health
⇒All Other Medical
Education Cleaning
⇒Schools
⇒Campuses
⇒Child Care
⇒Other Education
Factory and Industrial Cleaning
⇒Corporate
⇒Head Office
⇒Warehouse
⇒Factories
⇒All Other Offices
Entertainment Cleaning
⇒Pubs, Clubs, Nightclubs
⇒Restaurants, Theatres
⇒Sporting Venues
⇒All Other Venues
Shopping Centres and Retail Cleaning
⇒Shopping Centres
⇒Shops
⇒Showrooms
⇒All Other Retail
All Other Cleaning
⇒Churches
⇒Laboratories
⇒Mixed Use Facilities
⇒Franchises
⇒All Other Commercial Cleaning Services
We’ll get back to you same day, show you the MD plan for a cleaner workplace and send you a quote with how we’ll address YOUR needs.
Our Quality Manager will train your cleaner in YOUR needs and we’ll have your workplace cleaner than it’s ever been. We’ll get your feedback next day so we can “dial in” our cleaning until YOU are totally satisfied.
We’ll make sure every service reflects the value of your investment in cleaning. And we’re just a phone call or email away if there’s a change or you have a problem we can help with.
After years of neglect, a site visit confirmed the previous cleaners did the minimum, were careless and sloppy cleaners. They had let the customer down and taking money FOR NOT providing services they had promised.
Here are just a few of the things we found:
⇒ There were stickers on glass partitions. They we everywhere and it was obvious some were put there by staff who didn’t even work there anymore
⇒ Significant dust build-up on window sills and skirting boards. So it was obvious they had never been cleaned
⇒ The drain in the kitchen sink was, erm disgusting and an obvious receptacle for spreading germs
⇒ The front, sides and top of the fridge had grubby hand marks and dust accumulation
We showed the customer how MD could remarkably improve the standard of their presentation:
⇒ And the customer would not have to pay anymore than they were paying the other cleaning service
⇒ We selected cleaners we knew had achieved high quality outcomes in similar settings as experience and know-how counts
⇒ We briefed the Quality Team and the Cleaning team about our list of priorities, their timelines and the standards we expected them to achieve
⇒ We prioritised hygiene first to make the office a healthy environment for staff and visitors. We deep cleaned the toilets and bathrooms.
⇒ Next, we looked at the areas that would have the most impact on the overall visual presentation of the office which meant the high visibility areas such as the entrance and Reception.
⇒ We then moved around the office improving the visual appeal, hygrine and overall presentation.
⇒ To keep the prices the same, we repaired the cleaning a little bit at a time. We did some deep cleaning during every service and after 3 months, the transformation was amazing. And thankfully, those stickers on the partitions that were so painful to remove, never made a comeback!
We Before engaging MD, they had no idea about how bad their cleaning really was despite paying good money for it. Here are some of the comments they made:
⇒ They said the office looked cleaner, more professional and visually appealing
⇒ The staff said they were amazed at the difference we made. Some even said they enjoyed coming to work more.
⇒ Others made comments about how much more hygienic the toilets and bathrooms were.
⇒ We also received praise for being, thoughtful, efficient, easy to deal with and professional at all times.
Would The Best Commercial Cleaning Services Company On The Gold Coast Ever Let This Happen?
We see evidence of declining cleaning standards all the time. And every time, the customer pays for cleaning services they never receive.
MD would never do that to you. We hate sub-standard and careless cleaning just as much as you do so we go out of our way to make sure it never happens on our watch.
