Like Quality? We’re Quality Fanatics
Being Quality Fanatics drives us to “do that little bit extra” It calls us to meet our own high standards and not let our customers down – ever.
It All Starts With Our Cleaners
We choose cleaners who NEED to do a good job. Pride in a job well done is hard wired into them. If it is not, they work for other companies, not ours.
We Clean What Other Companies Miss
We see many typical cleaning mistakes when we prepare new quotes for clients and the worst part is, you have probably been paying for services that you have not been receiving.
We ask ourselves what would a first time visitor or staff member like to see when they walk through the door? This thought drives us to provide you with presentation that you will be proud of.
With every clean, we do all of the normal things that most companies do.
More Cleaning Done For You Than Other Cleaning Companies
- Cleaning Door Handles
- Cleaning to the bottom of and rear of toilets and exposed pipes
- Cleaning the inside and outside of bins and toilet brush holders
- Cleaning window sills
- Wiping doors
- Remove finger marks from walls
- Getting into the corners and cleaning fine dust
- Remove spider webs
- Dusting vents
- Cleaning the tops of fridges and microwaves
- Dusting skirting boards
- Wiping Light Switches
You are most likely paying for all the things we do. The MD Difference is we MAKE SURE they are done.
The ABC Of Commercial Cleaning Services- Always Be Checking!
To give you piece of mind that you are getting ALL of the cleaning you pay for, we have invested in a Quality Management Team. It’s a big investment others don’t make, instead padding their profits. The MD Quality Management Team personally attend your site from time to time while your cleaning is being done to make sure that all of your cleaning is being done to your specifications.
Cleaners Will Try and Get Away With Doing The Minimum
Experience has taught us that cleaning quality standards decline if the cleaners work is not checked regularly as even the best cleaners forget things or get distracted sometimes.
At worst, but typical for the industry, cleaners will often start to miss an element of cleaning and then another and another. Before you know it, your cleaning has been reduced to coming in, changing the bin liners and vacuuming. But your invoice remains the same!,
Our consistent and rigorous approach to checking prevents serious problems from developing. Even if you discover a problem, we are super quick to resolve the issue with our Fix It Free Guarantee.
It’s good to know, we have your back,
You Can Be Confident We Always Have A Backup Plan
We provide regular cleaners to your site so that our cleaning standards consistently meet your expectations. And we also train extra cleaners in the particulars of your site so that in the event of emergency or sickness, we always have a replacement team ready to go. We don’t miss cleans, ever.
Your Cleaning Standards Managed
By:
- Providing site specific training at your location
- Cleaners that meet our stringent Standards.
- Police checks and blue cards where needed
- Cleaners sign Confidentiality Agreements
- Provision of Modern, industry standard cleaning equipment
- Provision of cutting edge cleaning systems designed to eliminate germs and minimise harmful cross-contamination
- Training in how to handle emergencies
- Current insurance for all cleaners ($20 million) for public liability.
- Regular face to face or telephone meetings with you for two way feedback and process improvement.
- Always being available to you, encouraging feedback and acting on your input.
Your Personal Account Manager – Always Available To You
Julie, our General Manager is you Personal, and Permanent Account Manager so you can look forward to 24/7/365 day access without having to jump in a queue or be passed off to the new new Account Manager who doesn’t know you.
Think of Julie as your Personal Cleaning Concierge. She is there for you.
Julie reports directly to your Company Representative so you know that:
You will receive responsive support – your needs are Julie’s needs as she is only happy if you are happy.
Your issues will be listened to and addressed.
You will not have to ask for the same improvement twice.
You will have the opportunity to build a productive and lasting relationship.
Cleaning Best Practices? Why Expect Nothing Less?
- We Use Hospital Grade Germicidal Spray to Clean, deodorise and sanitise your surfaces
- Color coded microfibre cloths to avoid germ cross-contamination
- 20 Million Dollars Public Liability Insurance
- Periodical Test & Tag Electrical Equipment
- Every Cleaner Vetted
- Every Cleaner Insured
- We Use Industry Leading Equipment
- We keep Cleaning Chemical Safety Data Sheets (SDS) at your workplace as required by Safe Work Australia
3 Easy Steps To The Body Corporate Cleaning You Deserve
1
Email or Call
We’ll come to site and collaborate on MD Plan for improved presentation at an affordable price and send you a quote with how we’ll address YOUR needs.
2
We Get To Work
Your Cleaners(s) will be trained by our Quality Manager to meet YOUR specifications so your property will be cleaner than it’s ever been. Next day, we will seek your feedback so we can “dial in” our cleaning until YOU are totally satisfied.
2
3
You’ll Have Piece Of Mind Knowing Our Standards Will Never Decline
We’ll make sure every service reflects the value of your cleaning investment. And we’re just a phone call or email away if you need our help.
