Our Trading Terms

Being Paid For Our Work Is Like Food For Our Business

In order to remain in business, we need to be paid for the work we do.  Like any business, we have come across some customers who have not paid us on time and this negatively affects the sustainability of our business.

We want to continue to provide excellent commercial cleaning services to Gold Coast business so we have to do what is prudent in today’s business world.

We Offer You Credit And We Ask You For Prompt Payment When Your Invoice Falls Due

We pride ourselves on being the little commercial cleaning company that can offer you the same trading terms that the big companies do – especially our flexible billing arrangements that range from just a few days to a monthly billing cycle.

When we start new jobs, we enter into a compact of sorts – you trust us to provide you with great commercial cleaning and we trust you to pay on time so our business stays sustainable.

We have so many great customers and we are so often fans of their work.

We want to work for you to if you share our commitment of providing great service to you in return for prompt payment of our invoices.

Our Trading Terms

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

Overdue accounts will be subject to a $27.50 processing fee when an individual invoice becomes overdue and an additional $27.50 processing fee shall be applied for each week or part thereof that the invoice remains unpaid.

Overdue accounts will also be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.

Each invoice is treated as a separate event, therefore a $27.50 processing fee will be applied to each invoice that is overdue.

Where a cleaner is scheduled to provide a service but access to your site is not possible, and we have not been informed that the cleaner will not be able to access the site within 24 hours of the normal scheduled clean.we will charge a cancelled service fee of $33.00

Need Non-Standard Terms? – Just Ask

We will probably be able to accommodate your needs and we are more than happy to be a part of any conversation that meets your needs.